This Privacy Policy explains how Urban Odyssey processes personal data in connection with its website and guided tour enquiries. It applies to the use of the site, contact channels, and booking-related communications.
We use personal data to respond to enquiries, review date and group details, confirm routes, administer bookings and payments, carry out website security, and provide technical delivery. Where voluntarily provided, accessibility or dietary information is used only to assess whether a route or arrangement can be confirmed for the specific request.
Data may be shared with service providers that support website operation, technical delivery, communications handling, or related administrative functions. These recipients are expected to process data only on instructions or within their own applicable legal obligations.
Personal data may be disclosed to public authorities, courts, or other recipients where required by law, or where disclosure is necessary to establish, exercise, or defend legal claims. Such disclosure is limited to what is reasonably necessary in the circumstances.
We may process name, email address, phone number if provided, inquiry message, tour date and group details, and any accessibility or dietary information voluntarily submitted. We also process server request metadata and browser and device information for technical delivery and security.
Data is collected through contact forms, booking-related communications, email, phone, and ordinary website operation. Technical data may be generated automatically when the site is accessed or used.
Confirmed cookie categories are limited to essential site operation and privacy preferences. No confirmed use of analytics or marketing cookies is stated in this policy.
Only essential site operation cookies and privacy preference cookies are confirmed for this website. Browser settings may be used to restrict or delete cookies, although some functions may not operate correctly if essential cookies are disabled.
Depending on the circumstances, individuals may have rights to access, correct, delete, restrict, or object to processing, and to receive certain data in a portable format. Requests are handled in accordance with applicable data protection law.
To exercise a privacy right, the requester should provide sufficient information to identify the relevant data and the nature of the request. We may ask for additional details where needed to confirm identity or locate the records concerned.
Personal data is kept only for as long as needed for the relevant enquiry, booking administration, security, or legal compliance. When the retention purpose ends, data is deleted or anonymised unless a longer period is required by law.
We may update this policy to reflect changes in processing practices, legal requirements, or website functions. The current version applies from the date it is published unless a different effective date is stated.
Urban Odyssey processes personal data as controller for contact handling, booking-related administration, website security, and technical delivery. Processing is based on the user interaction concerned and on applicable legal grounds under GDPR where relevant.
Where GDPR applies, individuals may request access, rectification, erasure, restriction, objection, and data portability, subject to legal conditions. Where consent is the basis for processing, it may be withdrawn without affecting prior processing.
Use the listed channels for privacy questions, requests, or complaints concerning this policy.
